While looking at the features of web hosting companies, people generally look at the bandwidth, storage capacity, and many other factors. But the one thing that generally fades away in all this is the customer support.
Customer support holds great importance during the hosting. And one looking for such companies should never forget that web hosting is a service at the end of the day. The services require the support of talented and qualified people. So, no matter how amazing technology and features a company has to offer you, it should have the capacity to empower it with the customer support.
To test the customer support, you need to keep following points in mind.
- No holding calls
The 24/7 customer support becomes a joke when you have to wait for huge durations every time you call. The support from your hosting provider is only useful if there is someone on the other side to answer your questions. So, talk to the previous clients and make sure that the service provider answers the phone quickly. That’s the most valuable trait you want in shared web hosting.
- Quick response to emails
A reliable hosting company offers a quick response on emails as well. They are not like the ones who just reply with an automatic answer assuring you about the quick assistance. Without delaying the problem, the representatives carefully read the emails and answer them with appropriate solutions. This is what you want from your hosting service provider right?!
- Reliable answers only
The customer support needs to offer nothing but the facts while asked any query. Many companies have such technicians who just make things up when they don’t really get your point. Hence, you need to ensure that the technical support service has the ability to carefully listen to your points and offer reliable answers in return.
Finally, it is important that the customer support uses the simplest form of language, so that, anyone can understand the technical stuff related to hosting services.
Keep these points in mind and make sure that your host has the capacity to help you out during a crisis.